Being a Dean Health Plan Member

You deserve the best service and healthcare possible. It is important to us that your rights as a member of Dean Health Plan (DHP) are respected. It’s equally important that your responsibilities as a member are explained.

Your Rights

As a DHP member, you have the right to:

• Be treated with dignity, respect and compassion regardless of race, color, age, sex or creed
• Receive a list of DHP participating practitioners to help you choose your primary care practitioner
• Present a question, complaint, appeal or grievance to DHP without fear of discrimination
• Be given information on procedures and policies about your healthcare benefits
• Get timely responses to requests about your healthcare plan
• Request information about advance directives
• Participate with practitioners in decision making about your healthcare
• Have a candid discussion of appropriate or medically necessary treatment options for your condition, regardless of cost and benefits coverage
• Receive information about the organization, its services, its practitioners and providers, and members’ rights and responsibilities
• Make recommendations regarding the organization’s members’ rights and responsibilities policies

Your Responsibilities

As a DHP member, you have the responsibility to:

• Read and understand the materials provided by DHP concerning your healthcare benefits
• Contact us if you have any questions
• Present your ID card to identify yourself as a DHP member before receiving services
• Notify DHP of any enrollment status changes, such as family size or address
• Provide complete information to those providing your healthcare
• Follow the advice that you and your healthcare practitioner have agreed on. We encourage you to ask questions if you do not fully understand the instructions given.
• Understand your health problems and participate in developing mutually agreed-upon treatment goals to the degree possible

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