Customer Care Navigation Service
The Dean Health System is a large organization
that can sometimes seem overwhelming to navigate.
Unsure about which specialist you need
to see? Having trouble getting an appointment?
For these access issues and more, Dean Health
System recently launched the Customer Care
Navigation Service, which is staffed by Dean
registered nurses.
The Navigator better assesses members’ needs and will refer them to the correct specialist. If the issue is the inability to get a timely appointment, the Customer Care Navigator can directly address the issue with a department or in some cases educate members on what a reasonable amount of time is for their need or condition.
This program will also be helpful for new members. When first accessing the Dean Health System, new members can speak with a navigator to determine which primary care practitioner or specialist would best meet their needs. “The new system is working really well,” says Debra Heinreich, director of customer service for Dean Health Plan. “We want to eliminate confusion and aim for happy, healthy, satisfied members.”
Please call the Dean Health Plan Customer Service Department at 608-828-1301 or 800-279-1301 to learn more.
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