This has been an exciting year for Dean Health Plan (DHP). We’ve made a lot of progress toward improving care and service to all our members. I’d like to thank the many of you who have provided us with feedback through surveys, focus groups and telephone calls on what we do well and the ways we can improve.

We’ve taken your comments and suggestions directly back to the physicians and staff of the Dean Health System and many of the regional clinics for frank discussions about the things you believe we can do better. We’ve expanded the number of physicians and clinics included in ongoing patient-satisfaction surveys. And we’ve extended some of our successful initiatives to make your access to care and service more convenient.

Improved Website
We’ve revised our Website, adding new features and services.

DeanConnect is available to all DHP members. Through DeanConnect you can:

• Review the benefits coverage of your plan and check on copayment and deductible information
• Check on your claims information and status
• Change your primary care clinic
• Request a new ID card

Just log on to our Website at www.deancare.com and select “Dean Health Plan.” Select “DeanConnect” and sign up today.

While you’re on our Website, check out some of the other features:

• Find a Provider
• DHP medical policies
• Pharmacy information
• Quality Focus
• Health Topics A to Z

You can also call DHP Customer Service at 608-828-1301 or 800-279-1301 to get any of this information.

I encourage you to give us feedback through our surveys. You can also provide comments directly to me by voice mail at 800-336-3302 or by e-mail at dhp.ceo@deancare.com. I look forward to hearing from you and will personally respond to each of your messages. I also encourage you to provide feedback to your local provider. All of us are working hard to be your healthcare system of choice in south-central Wisconsin!

Sincerely,

Robert L. Palmer
President and CEO

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